Maxell Warranty Returns

Where to send your return

All products that are returned to Maxell for warranty replacement consideration should be sent to the following address:

Maxell Warranty Returns
3 Garret Mountain Plaza, Suite 300
Woodland Park, NJ 07424

Check the status of an existing warranty return ON LINE

Maxell consumers may now check the status of an existing warranty return claim online. Simply enter a phone number and zip code and the status of the warranty claim is instantly displayed.

 

What to include with your return

All products that are returned to Maxell for warranty replacement consideration must include the following:

  • The defective item
  • A description of the problem
  • A valid return address (with zip code)
  • A valid contact phone number

Please allow 7-10 business days from the date we receive your return for your replacement product to arrive. If replacement product has not arrived after 15 business days, please contact Maxell Warranty Returns at warranty@maxell.com for assistance with tracking your return. When contacting our Warranty Returns department, please include your first and last name, phone number, zip code and the approximate date your package was sent.

 
Maxell Consumer Products Warranty
Maxell’s Product Warranty covers defects in materials and workmanship (refer to the product packaging for the specific warranty coverage period),
and does not apply to normal wear or damage due to accident, abnormal use, misuse, abuse, or neglect. This Warranty only applies to personal and
individual use of the product and not for commercial, institutional, or any other use.
 
 
 
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